Quality is Our Culture !!
Quality is one of the most overused and cliche'd term known to man. Laying down a quality standard for an organization and implementing the same with sustenance is crux of the whole concept. Maglev Destination Management, has always believed in walking the talk and follow a stricter quality regime to give our guest a tour to talk about. Our clearly laid down quality processes reflects our vision and goals of providing high standards of services to our travelers. Some of the processes that we have laid down to give you optimum cadre of tours are :
Quality Experts : Maglev Destination Management always had a clear focus on Quality and hence preferred an independent department to handle research and Quality. With quality practitioners on board, carrying immense experience from hospitality segment and certifications in Six Sigma & ISO 9001,Maglev ensures a full fledge quality oriented business model.
Nothing but the best for you ! : Quality team directly reports to the C.E.O of the group company (Maglev Group), and ensures strict compliance with Maglev Benchmarks. Maglev has been successful in redefining quality in the arena of tours and travels. Be it the selection of hotels or associates or even condition of vehicles, Maglev takes care of the most minute detail to ensure a ‘value for money’ tour for its guests.
Defect Free Tour: The Quality and Research team ensure that every guest traveling through Maglev Destination Management, answers a small questionnaire prepared specifically to understand the satisfaction levels of the guests. These questionnaires are submitted on our online performance level calculated to derive a quality satisfaction level for every guest, with the minimum benchmark kept at 95% accuracy. Any defect related to any experience by the guest is looked at, instantly and is closed within a specified Turn around time, to ensure that the guests traveling in future do not face the same issue, ever in future. Any repetition in the defect rings an alarm and the service providers are instantly changed to maintain higher satisfaction levels.
To stay up beat with our internal quality motto of having a defect free organization, our Quality team runs projects to prevent repetitive errors and give our customers a lot to cheer for. Some of these majorly successful projects are:
Highly Cost Efficient Tours: With an inclining inflation in India, it was extremely important to provide package rates, which are affordable for a holiday at a destination that has so much to offer. Maglev's Quality Team, initiated a Six Sigma project to come up with a new business model to ensure that the operating cost of the organization goes down considerably. This project successfully completed, giving us an over all benefit of 25% reduction in cost, which we could happily cascade down to our guests, yet maintaining the same levels of quality services.
Benchmarking of Service Associates: In the early days of our organization we had come across with many teething problems, with our vendors (hotels, transfer services & Sight seeing), which many travel agents face during their entire career in this industry. However, thanks to our Research and Quality team's initiative to get rid of this issue for Maglev Destination Management. The team started conducting Quality check of the services provided by our vendors, by means of mystery shopping. This ensured elimination of vendors with services below standards, which has led to increase in customer satisfaction to 96% from 88%.
It is through such endeavors and many more, that Maglev Destination Management has maintained its commitment of providing Luxurious packages at affordable prices !!!
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| Paulo Rodolfo
Our tour in India was fascinating. We enjoyed it very much, our overall appreciation of the fine job your agency did in organizing everything, the whole 28 days program, which was of course not an easy task to put together, including hotels, air flights, guides and drivers, and have it all work out so well! » Read more
Jon P. Axelrod
Thank you so much for your email and the wonderful service. Our trips (and flights) to Jaipur, Agra, and Varanasi was just perfect. And the guides (particularly Sameena and Mishra) and our driver(Ashok)and the transfer representatives were outstanding.
» Read more
Jaime Jankelevich W.
I appreciate very much your mail with all the information regarding our evaluation of our trip and I am glad to have the opportunity to send you more details about our stay in India.
» Read more
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